Australia's Leading Halo
Solution Partner
If your current ITSM platform is costly to maintain, hard to change, or approaching end of life, Service Dynamics can help you move to Halo - a modern, flexible platform that gives your teams the service management capability they need without the complexity or licence overheads of other suites.
Why Choose Halo
Enterprise power without the enterprise price tag. The best service management platforms empower teams to deliver great service without complexity
Speed-to-value
Â
Halo delivers rapid time to value by streamlining implementation and accelerating continuous improvement cycles once in production.
Licensing & pricing
Â
Halo offers a truly all-inclusive licensing model, designed for transparency, predictability, and full platform access. Named-user and Concurrent licensing options.
Halo’s licensing model is built to eliminate waste and unlock full platform potential.
No module-by-module upsell. No end-user licensing. No Approver licensing.
​
Intuitive &
easy-to-use
HaloITSM is a modern and intuitive ITSM solution.
The HaloITSM platform is built to be intuitive and user-friendly, providing a smooth, accessible experience for end-users across IT and all business functions. With features like multi-channel engagement, mobile access, AI-powered virtual agents and a flexible self-service portal.
​
All-inclusive
Â
One platform, comprehensive capabilities. Leave legacy tools behind and say yes to Halo’s agile, all-inclusive Service Management platform-solution.Â
Every feature is included in one transparent licence, with the flexibility to scale as your organisation grows.
ITSM and Enterprise Service Management in the one platform.Â
​
Built for trust
-
ANZ AWS
-
99.99% Uptime
-
SOC 2 Type II
-
ISO 27001
-
FedRAMP
-
GDPR
-
UK Cyber Essentials Plus
-
IRAP
-
HIPAA
​
ITIL-Aligned & AI-Powered
Halo is ITIL-aligned, AI-powered and owned by your team from day one.
Design, deploy and coordinate your agent workforce. The AI foundation that learns from your data, so every interaction gets smarter over time. Pull from a wide range of pre-built AI assistive workflows to enhance your teams efficiency. Connect any external agent, control every permission.
Integrations
Â
Connect over 250+ native integrations
Plus optional customisations, at no extra cost for you and your team.
Ease of configuration
Forms, Workflows, SLAs, Reports, Dashboards and Customer Self-Service Portal are configured by your Halo admins, so you aren’t dependent on scarce specialist developers or expensive change requests.
Why choose Service Dynamics
Halo Expertise. Halo Experience. Halo Delivery.
T.L.C.
Our client relationships are based on mutual TLC: Trust, Likeability, and Confidence.
Â
We do business with people we like and who like us. We do business with people that we trust and who trust us. Clients trust and have confidence in us to deliver technology solutions that deliver business value, tangible benefits and real outcomes.
Our Approach
Beyond our expertise and experience, Service Dynamics prides itself on execution of our solutions and services delivery.
​
Our Halo implementations follow a pragmatic and proven (5-Stage) methodology: Initiate & Mobilse > Discovery,Validation & Design > Configuration & Testing> Transition & Train > Go-Live & HyperCare.
Then in production we offer our Halo Care support services.
​
ITSM Experience
Service Dynamics has been in the ITSM / Enterprise Service Management domain space for over 13 years.
Our people are Service Management people, specialists and career professionals.
We also have in-house expertise and capability in ServiceNow, Ivanti, and Atlassian.
Our Halo Expertise
Service Dynamics is a Halo Certified Specialist Partner.
We have been delivering Halo solutions across ANZ for over 5-years.Â
​
Our Halo Services Team are Halo experts, so you can have confidence that your Halo implementation and ongoing support is delivered by qualified professionals.
Halo for IT Service Management
Intuitive ITSM Software. Everything you need for IT, all in one platform.
Built for enterprise scale. Configured fast. Â
Incident & Major Incident
Log, prioritise and resolve incidents from one place. Halo helps teams capture issues from different channels, send them to the right team, track SLAs and OLAs, keep users updated, and link tickets to the affected services, assets or known issues. It also includes a dedicated major incident management workflow, where teams can group related tasks, coordinate updates and keep a clear record of what happened and how it was resolved.
Request & Service Catalogue
Make it easy for users to request what they need, without creating extra admin for IT. Halo lets teams build service catalogue items with forms, approvals, tasks and automation behind the scenes. This works for common requests like access, software, hardware, onboarding, offboarding and other internal services, with users able to track progress through the portal.
Change Control
Plan and manage changes with the right level of control. Halo supports standard, normal and emergency changes, with approval flows, CAB reviews, risk checks, change calendars, implementation plans and rollback steps. Changes can be linked to incidents, problems, assets and services, so teams can see the context before approving or carrying out the work.
Problem & Root Cause
Stop the same issues coming back again and again. Halo helps teams link related incidents, investigate the cause, record known errors and track permanent fixes. Problems can be connected to affected services, assets, changes and knowledge articles, giving teams a clearer view of what is happening and what needs to be fixed properly. Additionally, you can manage related incidents from a single problem records, to provide known error documentation and workarounds to end users from a single record.
CMDB & Asset ManagementÂ
See what you support and how it all fits together. Halo brings assets, configuration items, services, users and relationships into one view, so teams can understand the impact of incidents, problems and changes. Asset and CI data can also be kept up to date through discovery and integrations, and then be leveraged directly in other supported ITIL processes, by driving approval and assignment automation.
Reporting & Analytics
To get the visibility you need without starting from scratch, Halo includes 1,000+ out-of-the-box reports covering tickets, SLAs, teams, services, assets, changes, problems, customer satisfaction and more. Teams can use ready-made dashboards, schedule reports, track trends and spot where work is building up. Reports can also be built from the ground up with a no-code query builder, so each team can measure what matters to them.
Halo for Enterprise Service Management
Halo is a unified platform, built for any team delivering a business service. Halo helps every department deliver better service, from IT and HR to Facilities, Finance, Legal and beyond. One platform, one service model, and the flexibility for every team to work in the way that suits them.
Employee Self-Service Portal
Give employees one place to go for help, services and information across the business. Halo can guide users to the right department, service, form, article or task without making them understand how each team is structured. IT, HR, Facilities, Finance, Legal and other teams can each manage their own services behind the scenes, while employees get a consistent experience from one portal and a centralised employee chatbot.
HR & Employee Services
Support the full employee journey from one place. Halo can help HR teams manage onboarding, offboarding, employee changes, policy questions, document requests, benefits queries, internal casework and sensitive employee issues. HR can build its own forms, tasks, knowledge articles and processes, with permissions in place to keep the right information private.
Facilities & Workplace
Manage the everyday work needed to keep offices and workplaces running. Facilities teams can handle maintenance issues, cleaning requests, room and desk requests, access passes, equipment problems, supplier follow-ups, inspections and planned tasks. Work can be assigned, tracked, linked to locations or assets, and reported on without relying on inboxes and spreadsheets.
Finance & Procurement
Give Finance and Procurement a clearer way to manage internal demand. Halo can support purchase requests, invoice queries, supplier onboarding, budget checks, expense questions, contract handoffs and approval steps. Teams can standardise how work is submitted, track who is responsible, and keep a clear record of progress, decisions and follow-ups.
Risk & Compliance
Give Legal, Risk and Compliance teams a structured way to manage internal work. Halo can support contract reviews, policy questions, compliance checks, risk tasks, document requests, audit actions and internal advice. Work can be prioritised, assigned and tracked with the right access controls, so sensitive matters stay visible to the right people only.
Automation & Reporting
Keep work moving across departments without adding more admin. Halo lets teams build forms, tasks, rules, approvals, notifications, automations and reports without code. Departments can manage their own work while leadership gets visibility across teams, services, SLAs, workload and trends. With 1,000+ out-of-the-box reports, teams can start measuring performance straight away and tailor reporting as their services grow.
"The Service Dynamics team made the recent go-live seamless and easy. Big thanks to Grace and the team for their excellent work. These new capabilities will unlock further opportunities in our service management practice."
Technology & Transformation Executive
Australian Enterprise Customer
"I asked my team for some feedback after using Halo for a year and it was resoundingly positive, first time in my career that the team I have been working with actually likes their ITSM solution."
IT Manager
ANZ-wide Customer (2000+ FTEs)
Frequently Asked Questions
Halo is designed to be configured quickly without turning every deployment into a long transformation programme. The platform is built to help teams move fast, prove value early and expand over time.
In our experience, implementation timeframe depends on scope, complexity, data migration and integrations. Customers migration to Halo should expect the implementation to take 6-12 weeks.
Yes. Halo supports ITIL-aligned processes including incident management, service request management, change management, problem management, knowledge management, service level management, asset management and CMDB. Teams can use Halo to standardise best practice while still adapting workflows around their own operating model.
HaloITSM is designed for IT teams of all sizes, from small support teams to large enterprise departments, looking to improve service efficiency and deliver a better experience to end‑users.
Yes. HaloITSM offers extensive configuration options for workflows, forms, dashboards, and automation rules to align with your IT and business needs.
Yes. Halo supports IT Service Management (ITSM) and Enterprise Service Management (ESM).
Halo enables IT, HR, finance, facilities, legal, and other line-of-business service teams to use the same platform.
Halo uses an all-inclusive licensing model, so core ITSM functionality is included rather than split into separate modules. The more you build into your Halo solution, the more value you get from the same investment.
Halo has pricing tiers based on volume quantity.
Â
Government agencies, Education institutions and Non-Profit-Organisations are eligible for special pricing.
Halo is built for complex IT environments with multiple teams, services, sites, approval paths, workflows and user groups. It gives enterprise IT teams the control and flexibility they need, while keeping the platform easier to configure, maintain and evolve. It also supports advanced automation use cases with built-in runbooks and orchestrated processes.
You can configure SLAs by priority, impact, and response/resolution times. HaloITSM automatically tracks and escalates tickets to ensure SLA compliance.
Automation can be used for ticket routing, approvals, escalations, and notifications. Custom rules can significantly reduce manual workloads and improve service efficiency.
The platform provides structured workflows for change control, risk assessments, approvals, and release scheduling to minimise business disruptions.